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Returns

We want you to be delighted with the products you receive from us but we also understand that for a variety of reasons sometimes an item may not be quite right, so we’ve kept our returns policy simple.

If you wish to return an item to us all we ask is that you inform us by email within 7 days of receipt, (returns@boxfords.com), and then return the item within 14 days of receipt.

Please return your item to us unused, with its original packaging and wrapped as securely as possible. We strongly recommend that you use an insured and registered delivery service for your returns and always obtain proof of postage, as we cannot be held responsible for packages that are lost or damaged in transit to us.

We take great care to ensure you receive your items in perfect condition, however, if something is damaged or faulty when it arrives, please e-mail us within 48 hours of receipt.

We are sorry but we are unable to refund return postage charges unless items are damaged or faulty.

On receipt of your returns, we will process your refund as soon as possible using your original method of payment.

Please read our Terms & Conditions for full details.